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Shipping & Returns

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Orders will be sent out within 3 days subject to payment and stock availability.

Tracking number will be provided once the garment has been posted and all garments are shipped with postal insurance.

Australia:

Flat rate $30 express shipping

International:

Flat rate $50 shipping (may be subject to local customs and taxes)

RETURNS

Please contact us on jacquifernandes25@gmail.com for approval of returns.

We reserve the right to refuse returns for change of mind and do not accept returns on sale/promotional items.

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  1. Returned garments must be in retail quality – unwashed, unworn, and with original tags and reciept for return to be finalised. Posted returns must be sent back with a registered company and tracking.

  2. Returned items may be repaired, refunded, credited or exchanged at our discretion.

  3. Returns must be requested and sent back within 14 days of delivery date and shall be at the expense of the customer.

  4. Size and colour exchanges may be carried out in-store dependent on stock availability. Exchanges may not be approved if the garment is made to order. Please inquire via email to request authorisation

  5. If returning a garment is approved, please ensure there is no make-up/deodorant/moisturiser etc on the garment.

  6. Approved refunds will be fulfilled within 3-5 business days. Postage fees will not be refunded and postage costs will not be refunded.

  7. No return on sale/discounted/clearance items

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Postage details:

Jacqui Fernandes

Shop 7 Collins Place

45 Collins Street

Melbourne

Vic 3000

Australia

Ph 03 9650 1070

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